References to “you” and “your” in these administrative terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means All Transfers which is the trading name for our business as a Private Hire Operator, licensed and regulated by Portsmouth City Council, licence number 23/02702/PHOPS1.

1. All Transfers is a trading name used by Cristian Cicarac, whom operates as a sole trader in England from the trading address at 24 Drayton Road, Portsmouth, Hampshire, PO2 7HW, United Kingdom. 

1.2. All Transfers offer a passenger transfer service which is supplied by our directly employed drivers and through third party/subcontracted service providers (“the services”) whereby we are acting as the disclosed agent of the supplier. At the time the services are booked through our website and paid for by you and confirmed by All Transfers (“the booking”) you have obtained a booking with drivers directly in our employ as per the driver options provided. 

If we are unable to fulfil your booking through our website booking system or if you have had a manual booking placed by contact form, telephone, email or other communication the services may be contracted to a third party service provider and the terms and conditions applicable to the contract between you and our supplier may not be similar to the terms and conditions laid out in this document. The terms and conditions applicable to the contract between you and the supplier are available on request. Since All Transfers acts as the disclosed agent for its suppliers in these instances, it cannot accept any liability arising from the provision of the services booked between you.

1.3. By arranging the services through us with the relevant supplier, you agree to be bound by these terms and conditions (as they may be modified and posted on our website from time to time) as well as other information contained on the website, email or any other form of electronic or written communication with you.

2. Status of the Passenger(s) and their agents

The purchaser of the transport services specified in the booking (the “Lead Party”) and all of the other passengers listed in the booking are the other party to the contract with us or the nominated Supplier. On completion of your booking, your contract for the use and provision of the services is between you and the supplier unless booked directly through our website booking system. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear in the booking, they are deemed to be acting as the agent of all of the passengers who use the Services.

3. Bookings and Payments

3.1. Bookings may be made online on the All Transfers website (www.all-transfers.co.uk). Where two or more people are included in the same booking, the person making the booking (“the Lead Party” or “you”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must follow the process for making the booking and paying for the services (either at the time of booking or immediately prior to the use by you of the services). The Lead Party must be at least 18 years of age.

3.2. Full payment is required either

(i) at the time of booking; or

(ii) not less than 48 hours before the use of the services by you; or

(iii) where you have booked All Transfers in-person services, on completion of your journey, depending on which services and payment option offered to you at the time you confirm the booking.

On receipt of such payment, All Transfers will process the booking and issue, on its website and by email the booking confirmation details of the persons involved in the booking and the transfer services which you have booked. Bookings made through our website will immediately receive a booking confirmation which will act as your ticket to access our services on collection at the outlined address. The booking confirmation acts as the ‘ticket’ and must be presented to the supplier representative for your journey.

A legally binding contract will be created between the Lead Party (and all of the passengers listed on the booking) and either All Transfers or the supplier when the payment is processed, and we provide confirmation of the booking. No binding contract is created until full payment has been received by us and you receive a booking confirmation. We are an online company and therefore all communication with you shall be via our website or email unless you contact us and make a booking manually. 

3.3. The initial low deposit payment option is subject to availability (entirely at our discretion) on selected routes, it will only be available for online bookings. The deposit will show as an option on the payment screen if a deposit payment option is available. The outstanding balance will automatically be deducted from the same credit/debit card used to pay the initial deposit and you will be informed of the due date of subsequent payments at the time of booking. In the event of cancelling 24 hours prior to travel you will be subject to a 100% loss of deposit. If you cancel within 24 hours of travel you will be liable for full cost of your booking, and/or the charges attached to the specific cancellation policy of the supplier booked. These charges are advised at the time of booking.

3.4. It is the Lead Party's (or the agent, or any other person acting on behalf of the passengers whose names appear on the booking) responsibility to check all of the details of the booking prior to travel and inform All Transfers as soon as possible if there are any errors. All Transfers, its suppliers or agents cannot be held responsible or liable for timeliness, accuracy or quality of the services due to incorrect information provided at the time you confirm the booking.

3.5. Where possible and if notified by the supplier we will contact you to advise if incorrect information has been provided by you on the booking, so that you may have an opportunity to amend the incorrect details. In this circumstance, you must provide the requested amendment information at least 24 hours before travel date, or this will result in the effected booking being cancelled and a refund equivalent to 50% of the value of your booking being issued. If any errors in the information provided by you result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for any increased costs due to incorrect information provided by you, All Transfers and/or its supplier reserves the right to cancel the services without any compensation or refund liability to you.

3.6. The price quoted to you at the time you make your booking is the price you will be required to pay and we guarantee there will be no additional costs which you will be required to pay, except with reference to clause 3.5 and 7.1, 7.2, 7.3 and 7.4, or where you book All Transfers in-person services where the price will be confirmed on the completion of your journey and the amount will be debited by us from the payment method you have provided to us.

4. Child Seats

In certain bookings you may choose to have a child seat fitted. Children aged between 3 and 12 years old (or who are at least 135 cm tall) can travel in the rear of a taxi, private hire vehicle or minicab but they must use an appropriate child seat, if one is available.

4.1 If a child seat is not requested then one will not be made available or fitted on time for your booking. 

4.2 If a child seat is not requested then they must use a seat belt. 

4.3 If your booking is through our suppliers, they will endeavour to ensure that child seats are provided, where they have been requested (and in some cases paid for by you at the time of booking). 

5. Child Pricing and Passenger Numbers

Where you have arranged private transport services, all children and infants count towards the occupancy of the vehicle, regardless of age, and this must be included in the total number of passengers at the time of booking.

6. Bookings for disabled passengers

We and our suppliers are not a specialist disabled transportation company but will use reasonable endeavours to cater for any requirements you may have. If you or any member of your party has any medical condition or disability which may affect your ability to use our standard services and/or if available wheelchair adaptable vehicles, please inform / provide us with your requirements via our email info@all-transfers.co.uk, by calling  0330 043 7407 or by completing our website contact form https://www.all-transfers.co.uk/contact-us so that we may ensure that the correct vehicle is booked to meet your requirements where available. This will also allow our suppliers to be informed of any special conditions.

7. Amendments

7.1. Booking amendments should be made on our website booking system (https://alltransfers.zohobookings.eu/#/189326000000030754). If you wish to make a change less than 24 hours prior to the use by you of the first services contained in your booking, you must phone us on 0330 043 7407, quoting your booking reference number, lead passenger name and the changes you require. These amendments will incur an administration fee and may result in increased charges which are payable prior to any changes being made.

7.2. Amendments will be subject to the booking conditions of our business or our suppliers who may charge amendment fees in addition to any cost increases or payment charges.

7.3. Where you request a change to your booking which involves services to a different destination than that specified in your booking, you will be required to cancel your original booking and make a new booking. Supplier's cancellation charges may apply.

7.4. If there is a price increase caused by any change you request to the services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested.

8. Cancellation by you

8.1. Cancellations must be made by you using our website booking system. You may be entitled to a refund, depending on when you cancel your booking, as follows:

(i) Cancellation charges vary by supplier, please refer to the terms and conditions and the specific cancellation policy of the supplier booked at the time of booking.

(ii) If you do not use the services for any reason and do not cancel the booking using the website, no refunds will be provided.

(iii) All refunds will be processed as quickly as possible and will be credited to

a) the original form of payment and account which is used at the time you made the booking, minus any cancellation fees that may apply.

b) or a All Transfers credit note which can be used on a future booking for the same value

8.2. If you have made full payment or paid a deposit for your booking, then the following cancellation terms will apply:

(i) Bookings cancelled before full payment has been made will be subject to the loss of the deposit.

(ii) If your booking is cancelled less than 24 hours before travel you will be liable for the full value of the booking, and/or the charges attached to the specific cancellation policy of the supplier booked. These charges are advised at the time of booking.

8.3. In the event that you do not use the services for any reason and do not cancel the booking using the website booking system, no refunds will be provided.

8.4. All Transfers reserves the right to charge an administration fee for cancellations

9. Late bookings

Pre booked services may be booked up to 24 hours before departure through our website booking system. You may make a booking with us with less than 24 hours notice subject to availability of drivers or suppliers by contacting info@all-transfers.co.uk or by calling 0330 043 7407. 

10. Baggage allowance and declaration

All baggage must be clearly labelled with the owner’s name and the destination address. Our suppliers will use reasonable endeavours to accommodate all baggage carried by your party. Unless confirmed otherwise in writing, you may only take the outlined number of suitcases or cabin bags declared at the time of book of which the suitcases should not exceed 60cm high x 43cm wide x 26cm deep, and cabin bags should not exceed 40cm high x 20cm wide x 25cm deep. Carriage of any baggage exceeding these specified quantities and/or measurements will be subject to available baggage hold space and may be otherwise declined.

The supplier reserves the right to advise if the vehicle type booked cannot accommodate specified baggage allowance. In these cases, you may be required to upgrade your vehicle type or make alternative arrangements.

If a passenger requires carriage of baggage in excess of this allowance or has special baggage objects (e.g. skis, golf clubs, bicycles, snowboards, wheelchairs/scooters etc.) this can be added as an extra by contacting our team on info@all-transfers.co.uk or by calling 0330 043 7407. All Transfers or our suppliers may, however, make a charge for excess baggage or refuse carriage of the excess items if not notified in advance.

11. Conditions of carriage

11.1. All Transfers, The Suppliers, its drivers and appointed agents, reserve the right to refuse to carry any person who is, or appears to be, under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

11.2. Passengers are not allowed to consume alcohol or to smoke in any of the vehicles used to provide the services.

11.3. All vehicles provided by All Transfers and the suppliers are fully insured for passenger and third-party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage. All Transfers will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers. For any loss or forgotten items you must contact the local supplier in resort.

11.4. Whilst we endeavour to provide SMS messaging (where consent has been obtained) and reconfirm important booking information on email and website prior to the dates on which you use All Transfers or the supplier's service, the availability of that information cannot be guaranteed at any time prior to you using the service. It is your responsibility to utilise all options available to confirm the pickup time of your service. These options are located on your booking confirmation and through our website booking system. If you require collection by our drivers or our supplier from a different address to the location that was booked, your new pick up must be confirmed with the driver over the telephone by using the number confirmed to you on email or as indicated on our website contact us page (https://www.all-transfers.co.uk/contact-us). 

11.5. Whilst all reasonable efforts will be made by the All Transfers and its suppliers to provide the services at the times confirmed in your booking, there is no guarantee that the vehicle and driver will arrive on time in order to begin the period of hire, nor that it will reach its destination on time.

If the transportation arrangements you have booked with the suppliers are for collection at an airport or port or train station and the flight, ship or train arrival is more than 45 minutes later than the time confirmed in your booking, our drivers and suppliers will use reasonable endeavours to wait for you, but cannot guarantee the availability of the services under these circumstances. You should make every effort to contact our drivers and the suppliers using their contact details supplied to you on your booking confirmation if you expect not be at the designated meeting point at the time specified on your booking confirmation. You will not be entitled to a refund in this circumstance.

For services booked by you where our drivers or suppliers arrive at the designated pick up location later than the time notified to you by us or our suppliers, we recommend you contact our driver emergencies number as displayed on our website (https://www.all-transfers.co.uk/contact-us) if the driver and vehicle are not at the designated pick up location at the time specified in the booking confirmation provided to you.

Should you need to make alternative arrangements to reach your destination, you must make every effort to mitigate your losses in making alternative transport arrangements. When paying for alternative transport, please ensure that you obtain a proper receipt and then submit this to our service department (info@all-transfers.co.uk) on your return, together with any supporting documentation and evidence. We will investigate with the supplier the failure of the services within 14 days of you notifying us of any delay. We will not refund any costs without provision of original receipts and proof of payment. Our maximum liability to you, subject to the local providers terms and 12.4 of these terms, in respect of failure of the suppliers to provide the transportation arrangement, is limited to the actual costs incurred by you of any reasonable and comparable services and no more than the total amount paid to All Transfers.

11.6. If you are being collected from an airport, port or train station and your flight, ship or train is delayed or cancelled we recommend that you contact the supplier via the telephone numbers provided on your booking confirmation. Whilst every effort will be made by our suppliers to accommodate changes to your services caused by delays outside of your control, this may not always be possible. It may not always be viable for the driver to wait and you may have to make alternative travel plans at your own cost locally. If the supplier is able to accommodate the new arrival time an additional charge may be applied. All Transfers and its suppliers accept no liability of any nature (including but not limited to alternative transportation costs and phone call costs) if you are not at the meeting point at the time specified in your booking confirmation for any reason.

11.7.1. In some destinations your transfer pick up and drop off may not be supplied to your hotel door and you may be dropped off or picked up at a central collection point within reasonable walking distance from your final destination.

11.7.2. Due to unforeseen circumstances such as roadwork's, infrastructure work, severe weather and traffic conditions the pick up and drop off times notified to you may be affected. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the arrival or destination point specified in your booking.

11.7.3. Transfer times displayed on our website are estimated and can depend on traffic and the number of en-route stops. When booking shared services, the journey time could be longer during peak times of travel. Also, in certain areas, traffic conditions and seasonal increase in your destination's peak season can add to the estimated journey time. Our experienced drivers and supplier’s will use reasonable endeavours to get you to your destination in the least amount of time practically achievable.

11.7.4. Where you have booked a return shared service, you may be collected several hours prior to the time you need to be at an airport, port or train station, depending on local traffic conditions, especially during peak season.

11.7.5. Shared services will stop at a maximum of 4 locations prior to dropping you at the location specified (not including your own).

11.7.6. Shared service passengers may have to travel in the same vehicle with other shared transfer passengers.

11.7.7. Save where you have booked a specific vehicle type, all services may be operated by our suppliers using any type of vehicle at the supplier's discretion but at all times will meet local transportation laws, including the maximum allowable passengers for a type of vehicle.

11.9. All Transfers accepts no liability for any difficulty or services failure if clients are not in possession of the appropriate transfer documentation (printed or electronic) outlining the supplier's arrival and departure procedures at the time of travel.

11.10. Save where you have booked additional chauffeur drive services, private transfer services are provided from the pick up point to the final drop off point specified in your booking only. In case extra stops are required, a local charge may apply and must be paid by you at the time of the supplier providing the services.

11.11. The following are examples of events which are not within our or our supplier's reasonable control (“Force Majeure Event”)

(i) Accidents causing delays to the vehicle, exceptional or severe weather conditions, compliance with requests of the police, vandalism and terrorism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, other circumstances affecting passenger safety, road closures due to local fiestas or other events, properties that are not accessible to the type of services booked, acts of God, landslide, road damage, flood, earthquake, avalanche or any other natural disaster, epidemic or pandemic, war, threat of war or similar, fire or explosion, terrorist attack or riots.

(ii) Any delay or cancellation of the services booked by you caused by a Force Majeure Event means that neither we nor the supplier will refund or pay compensation.

11.12. All Transfers or its suppliers shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from a Force Majeure Event.

12. Our responsibility

12.1. We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the services (unless it is proved that we have breached our duty to use reasonable care in selecting the third-party supplier and you have incurred direct loss or damage as a result).

12.2. We, and each of our officers and employees, exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable, in connection with your booking; the services; and/or your use of the All Transfers website or booking system.

12.3. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.

12.4. Our liability to each passenger, except in cases involving death or personal injury, shall be limited to the maximum of the cost of the booking for the services.

12.5. Nothing in these terms and conditions excludes or limits:

(i) our liability to you for any death or personal injury resulting from our negligence;

(ii) any of your other statutory rights as a consumer that cannot be excluded or limited.

12.6. All Transfers and on behalf of our suppliers, is entitled to refuse any booking made by you. All Transfers does not guarantee to successfully allocate a supplier to every booking request. In the event that All Transfers is unable to allocate your booking request to a supplier, All Transfers will send an email to advise you of that fact. An alternative may be offered which may include additional charges.

13. Complaints

13.1. If you experience a problem while you are travelling. You should firstly contact the driver using the number provided in the booking confirmation and they will endeavour to resolve any concerns. If the driver is one of our suppliers then they have sole and exclusive rights in respect of the acceptance of changes to the provision of services, refunds, cancellation charges, goodwill payments and credits.

13.2. Should efforts made by the supplier not resolve your concerns to your satisfaction whilst you are travelling, you may contact us by using the contact details provided on your booking confirmation. You may also submit a post trip complaint to us in writing, including all supporting documentation and receipts to validate your complaint, to info@all-transfers.co.uk. We will use all reasonable efforts to negotiate a satisfactory and reasonable outcome for you and will respond to you no later than 14 days of receipt of your complaint.

13.3. Since requirements vary by suppliers, complaints must be submitted no later than the timeline specified by the relevant terms. We will not accept complaints arising from failure to follow All Transfers or our supplier's terms and conditions (including but not limited to travelling without details of your booking, failure to reconfirm a return transfer arrangement or incorrect information provided at the time of booking).

14. Travel Insurance

We consider travel insurance and “Supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss or damage, accidents and medical conditions whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.

All Transfers do not provide insurance policies and so the above advice should be actioned through an appropriately qualified and established provider.

15. Severability

If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these terms and conditions will apply as if the offending provision or part-provision had never been agreed.

16. Assignment

You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

17. Privacy

17.1. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy which can be accessed via our website.

18. Governing law and jurisdiction

18.1. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Disputes or claims arising out of or in connection with these terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

19. User Conduct

19.1. The booking system used by our websites is provided solely to permit users of the website to determine the availability of products and services and to make legitimate reservations or otherwise transact business with our suppliers and for no other purposes. You undertake not to use this website or booking system for any other purpose, including but not limited to promotion, marketing or sales of other services and products and you also undertake not to copy, replicate, imitate or link to this site without our express and written consent.

You agree to abide by the booking conditions of purchase of any supplier, which are notified to you before you make such purchase. The name, address and other information (including payment data if applicable) that you provide via our website or app, together with information regarding the manner in which you use our website and app will be used by us in accordance with the Privacy Policy of every site.

You agree not to use our website or booking system to:

i) Upload, post or e-mail any content onto our website or systems;

ii) Transmit any material that contains software viruses or any other computer codes, files or programs

iii) Interfere with or disrupt our website, app, computer systems, software or servers or networks connected to them; or

iv) Crawling any part of the site and its services is allowed only if done in accordance with the provisions of our robots.txt file, otherwise scraping any part of the site or its services is prohibited.

20. Additional Caveats

20.1 For any trip made on Christmas Day or New Year’s Day a rate double to our standard charge will be applied. On Boxing Day a rate one and half times our standard charge will apply.

20.2 Should our driver or suppliers vehicle become soiled due to passenger sickness, an additional £100.00 will be payable at the destination point in order to cover the cost of the cleaning of the vehicle.

20.3 All Transfers reserve the right to add an additional £5.00 per 15 minutes waiting time charge. This will become operative should the customer contact the driver, or the company, and inform them of a later flight arrival time due to flight cancellations or delay and the driver has arrived at the airport already in order to collect the customer from the arranged flight. In addition, where a flight has landed, waiting time can be added if the customer is not with the driver one hour after the flight has arrived at the terminal stand. Where this applies waiting time will be charged at the rate of £5.00 per 15 minutes and car parking over the minimum airport rate will also be charged.

20.4 All vehicles carry a strict No Smoking and No Alcohol policy.